Time is Money

I own a large and very busy insurance company in Kentucky. I have 37 agents who work for me and service over 15 counties. I don’t require my agents to come into the office every day because most of the work they do is in home visits with clients. I pay my agents commission plus an hourly wage and keeping up with their time cards became a big headache. That’s when I began using telephone time clock; a service that allows my agents to clock in using their phones which gives me an accurate report of the time they spend working.

The agent will call in to the phone time clock when they get to a client’s home and then will call back to clock out. This service has saved me a lot of frustration and worry about whether my agents are being honest with the time they work and gives me an excellent report about how much time they spend with each client. This is important information as it helps to calculate how much time an agent will need with a client so that we can schedule appointments without over-lapping new appointments. This service has become one of the most useful tools I utilize in my business.

I get a daily time attendance tracking report that gives me a great deal of data that has helped me increase my business and productivity. Clients don’t have such a long window of wait time as they did before. And we can see immediately if an agent is going to be delayed with a client and not make the next appointment on time. We can then call that client and let them know the agent will be a little late.

Before I began using the telephone time clock I had no idea exactly where my agents were. Now I know when they get to their appointments and at what time they finish. As the owner of this business it’s my responsibility to make sure our business runs as smoothly as it possibly can. With telephone time clock work days are more organized and the agents as well as myself are working more efficiently and productively.

This service has changed the way I do business and has helped me take the guesswork out of the time card dilemma. It was always a guessing game before I began using the telephone time clock because agents would forget to write down their times and they were often guessing about the actual time they spent working with a client. Now there is no guessing; it’s all electronically time stamped and sent to me in reports. I recommend this service to anybody who has employees that work in the field.